‘PC penetration is low in India but we are trying to change that’: HP India MD Ipsita Dasgupta on tablets and making computers accessible

“The tablet market 15 years ago was about the device. Today, our approach to launching the OmniPad [12] is about the customer,”said Dasgupta.“The OmniPad serves as a natural segway for mobile users who want to begin their journey toward a PC or a more productive device. I would say the device offers both the flexibility of a tablet-like device and the structural capabilities and productivity of a PC,”she added.

The OmniPad 12, which will retail at a starting price of Rs 48,999, has been “conceptualised” in India, said Dasgupta. That says a lot about the vision behind the OmniPad 12, which will compete with Apple Inc.’s Apple iPad, Samsung Electronics’s Galaxy Tab, and Lenovo’s Yoga tab line when it hits the market next month.

Ipsita Dasgupta, Senior Vice President & Managing Director, HP India, Bangladesh, and Sri Lanka, speaks during an event at the company’s in Gurugram. (Image credit: Anuj Bhatia/The Indian Express)

“A lot of time hasbeen spentbuilding use cases around it, including education, skilling, and work-related software, and we will continue to evolve that over time.That’swhat makes it really special,”Dasgupta toldindianexpress.comin an interview.

‘Tablets are an entry point toPCs’

For PC makers such as HP, which have traditionally relied on MicrosoftCorp’sWindows operating system to power their computers, it has been tricky to define what exactly constitutes a computer. If a PC is a computer, then what is a tablet? Even Apple Inc., which offers a Mac and an iPad, has faced similar questions, but thecompany has maintained a clear stance and has always kept conversations about Macs and iPads separate.

“There are two different segments of customers.One is a customerwho ismoving toward more productive capabilities andrequiresmore from a device than a phone can offer, and the PC-like nature of the OmniPad [12]caters tothat need.The other is someone who is already used to and comfortable with the PC structure,”she said.

The OmniPad 12 is powered by QualcommInc’sSnapdragon processor and runsonAlphabetInc.’sAndroid, an operating system designedto work onboth smartphones and tablets.In fact, Android on tablets has improved a lot and is now much better at multitasking, making tablets close enough to function like a PC.

The OmniPad 12 is powered by a Qualcomm Snapdragon processor and runs Android. (Image credit: Anuj Bhatia/ The Indian Express)

“I thinkit’sbecause the user experience we felt from Indian users with phones is much more reliant on the Android experience, and so we felt it was the most seamless transition,”Dasgupta responded when asked about why HP went with Android over Windows to power the OmniPad 12.

There is absolutely no reason why a tablet cannot have PC-like functionality. Tablets offer long battery life, immersive displays, powerful chips, excellent cloud functionality, and apps that seamlessly work across platforms.In addition, tablets now supportkeyboardsand mouse functionality and are improving with better multi-windowwork modes.

Still, froma hardware and software perspective, a laptopstillprovides utility that a tablet does not, even ifthattablet is catching upwithproductivity features.However, the two could grow closer together as both products continue to evolve.

HP maybe seenas a late entrant to the tablet market, but the timing feels right, especially in India, where tablet sales are booming.India’stablet market grew by 2 per cent year-on-year in 2025, according to Counterpoint, as more consumers pivot toward premium, productivity-focused devices.

‘GCCs are helping the commercial PC segment grow’

If tablets provide consumers with an entry point to PCs, now supercharged with artificial intelligence, it is the commercial PC segment that has been an important growth driver for HPand has helpedthe company maintain its number one position in the Indian PC market.

“We were the first market in the world at HP to actually segment our sales leaders and sales teams to focus on specific sets of customers, such as India Inc, which refers to large Indian companies.GCCswere a separate vertical, SMEswere a separate vertical, andgovernmentwas aseparatevertical.Wehaven’tcombined them because engagementwith each customer is very different.Even the rhythm of the day for someone interacting with these customers is different, as buying decisions, timing of decisions, and procurement processes all vary,”Dasgupta said.

But as demand for GCCs – which are offshore offices where multinational companies run operations ranging from finance to IT – continues to grow, and more large companies expand their presence in India, demand for commercial PCs will likely increase, directly benefiting PC vendors like HP.

India currently hosts over 1,800GCCsof whichnearlyhalf oftheworld’stotal, according to a report published by the Confederation of Indian Industry and Deloitte. Every two weeks, three new GCCsare set upin India, and 60 per cent of existing centres plan to expand.

HP’s EliteBoard G1a is a full-blown computer inside the keyboard. (Image credit: Anuj Bhatia/ The Indian Express)

PC vendors shipped 15.9 million units in India in 2025, according toIDC’sWorldwide Quarterly Personal Computing Device Tracker, of which 8.6 million units came from enterprise shipments, with enterprise growth at 20.9 per cent year-on-year and SMB growth at 8.2 per cent year-on-year. For HP, the commercial segment grew 18.7 per cent year-on-year.

As growth in commercial PCs remains robust, Dasgupta agrees thatAI use cases will be developedfaster and implemented at scale. Large organisations worldwide are adopting AI to improve efficiency by streamlining processes, reducing costs, minimising errors, improving customer support, managing IT systems, and automating repetitive tasks.

“I think what you may be seeing is more conversation around the commercial segment because it is easier to demonstrate ROI in that space and have conversations about the value of AI more quickly, whereas AI usage by consumers has to become increasingly intuitive for people to see its value.”

“We are talking to independent software vendors and bundling many education and skilling software applications onto our devices, all of whichare cateredtowards the individual. Idon’tthink in India you can build use cases that do nottake the individual into consideration, because we have such a large gig and freelance economy that we need to keep the individual in mind,”she added.

While smartphone adoption in India has grown strongly, PC penetration remains relatively low at an estimated 17 to 20 per cent. That is something Dasgupta said HP is trying to change.

“We are building proof-of-concept projects with the Maharashtra government. We have worked with Tamil Nadu and Karnataka. There is no more suitable device than a PC for addressing our education needs,”she said.

For Dasgupta, the focus is on increasing PC access in government schools, with pilot projects aiming to provide studentsatleastfivehours of weekly computerusage.Currently, only about 40 per cent of government schools have computer labs, and students in those schools get just 15 minutes of PC time every two weeks.

‘Sailing through the memory crisis’

But pressure is building on HP and other PC vendors as they navigate the memory shortage crisis.Memory chip prices nearly doubled in the first quarter of 2026, driven by strong demand for artificial intelligence servers, forcing companies toincrease the prices of laptopsand other electronicproductsthat use RAM and to adjust hardware pricing to cover the rising cost of memory chips.For any large tech company, rising memory costs could become a major challenge for both hardware profitability and consumer demand.

“The whole industry is navigating this situation, but I think that, well before this, we have been working on building resilient and flexible manufacturing ecosystems. I believe that will help us get through this period until we reach some stability in pricing,” she said, adding, “We are in unprecedented times in terms of supply shortages. We will just have to wait and see what happens in the industry.”